Case Study 1
Small firm of Accountants:
4 PC's, and an Internet connection

Requirement:
Need E-mail and browsing for research purposes. Often sending and receiving large attached documents.

Solution:
Full Support contract

Peter the director was worried that the IT literate friend he had been using to maintain his systems was no longer available as soon as he was needed. Using a friend was leading to problems. Peter found he had an increasing need to fix broken & old non-functioning IT equipment as soon as there was a problem, rather than storing up issues to be fixed in one hit every other week. With a service contract he received procurement expertise to replace equipment and rapid response fixes & fast ongoing configuration that led to smoother running with measurably less system downtime.

Cost:
A full support contract for £1,250 + VAT per year

Case Study 2
A small sized companies of engineers:
2 PC's, 3 Laptops and 1 Server

Requirement:
Uptime is a priority as these consultants trade in the overseas market, and relies on email as its primary application and communication.

Solution:
Full Support contract and E-mail hosting:

Configuration of the server to maximise system resources, as well as liaising with third party adsl suppliers for maximum uptime.

Hosting the client's mail so that we control as many points of failure as possible in order that we can go straight to the route of the problem should an issue arise.

Configuration of laptops to present a separate email profile, to allow users working away from the office that are accessing an internet connection, the ability to connect to the corporate email server to send and receive emails.

The clients admin team were increasingly spending more and more time detailing & chasing IT problems. This was even before anything was fixed. This situation left the client feeling behind on problems as well as feeling out of touch with all modern developments.

Cost:
A full support contract for £2,000 + VAT per year, including up to 10 callouts for the annum.

Case Study 3
A large Manufacturing plant with offices in 7 Sites
60 PC's 15 Laptops & 10 Servers

Requirement:
Total IT support. Technical Engineers always available for consultation and procurement Management. Remote engineers always available for ongoing configuration issues. On-site engineers whenever required to attend to downed systems. Full reporting.

Solution:
Full Support contract and on-site presence.

One day a week permanent on-site I.T. Support Engineer to facilitate weekly client configuration requests.

The decision to go with our services department was an easy one for the board based on cost and quality of response. The existing in-house IT team did not have the skill range required to implement a company wide office move and upgrade on the scale required. Not only was the wages bill too high but the client was left with no-one who could project manage to such a high level.

A team comprising of technical engineers and admin staff are assigned to the client to fully understand and manage all requests as well as dealing with all issues arising through our own pro-activity.

Examples of possible extras required include the specification, procurement & installation of additional hardware if required by the client. All undertaken by a team already trusted.

Cost:
A Full Support contract £23,750 + VAT per year. One day per week 8 hour on-site Engineer.